Greetings From the Memphis Office of Performance Management

Memphians! There's a new office in City Hall. It's called the Office of Performance Management. Our mission in that office is to help Memphis city government become more productive, more transparent about its performance, and more accountable to you.

The office is staffed by two full-time performance strategists (Justin Entzminger and Jennifer Krouse) and supported by a performance data coordinator and three data analysts from the city's division of Information Services. We report to the city's Chief Performance and Innovation Officer, and our work helps the Mayor, CAO, and divisional staff monitor how well the city is fulfilling its promise to deliver value to you.

In the coming months, you'll hear more from us. As you review our work, we hope you'll take the opportunity to send us your feedback. We are Memphians, too, and we want your ideas for improving productivity in Memphis city government.